Multilingual Artist and Label Relations Executive (English & Spanish)

Berlin

Full-time

Permanent employee

Your mission

We are looking for a multilingual Artist and Label Relations Executive (most desired languages: English, Spanish, German). This is a full-time (40 h per week) and hybrid-remote position.

Your main responsibility will be customer support in different languages and you should be organized, self-motivated and have experience of successfully handling customers.

The responsibilities include, amongst other things:

Be the the first point of contact for new and existing customers
Answer inquiries by using our customer support tool
Resolve product & service problems by clarifying the customer complaints and by communicating with our internal team
Ensure that quality metrics are met and maintain a high level of customer satisfaction
Contribute to improve efficiency, processes and touch time
Translation of website content, marketing messages & internal resources
Proactively identify and report system bottlenecks and bugs

Your profile

Business-level fluency in English and Spanish, with excellent written communication skills; German language skills are a plus
Based in Berlin with a German work permit
Previous experience in customer service
Strong communication skills and the ability to work effectively in a remote environment
A patient, solution-oriented mindset with a genuine desire to understand and support customers
A collaborative attitude, with eagerness to learn and contribute as part of a team
Experience with writing content in the specified languages and translations is a plus
Strong passion for music and a solid understanding of the music industry are highly desirable

Über uns

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